Safety & Quality
Smyth Support is committed to providing safe, respectful, and high-quality support for people with disability, older Australians, and private clients.
All services are delivered in line with the NDIS Practice Standards, NDIS Code of Conduct, and Aged Care Quality Standards, as well as relevant privacy, confidentiality, and work health and safety requirements.
Support is provided with a strong focus on dignity, informed consent, and individual choice. We take a person-centred approach and work collaboratively with clients to ensure support aligns with their goals, preferences, and wellbeing.
Potential risks are identified and managed appropriately, with clear processes in place for incident reporting, feedback, and continuous improvement. We are committed to transparent communication and ongoing review to ensure services remain safe, appropriate, and responsive.
Smyth Support values trust, accountability, and continuous improvement in all aspects of service delivery.
Our Approach
At Smyth Support, we believe quality support starts with taking the time to listen and build genuine, respectful relationships.
Support is delivered at a pace that feels right for each individual, with a focus on trust, clear communication, and consistency. We work collaboratively with clients to understand what matters most to them and support their goals in a way that feels safe, respectful, and empowering.
Person-Centred & Collaborative
Support is shaped around individual needs, preferences, and goals. We involve clients in decisions about their support and encourage independence, choice, and confidence in everyday life.
Reliable & Respectful Support
We provide consistent, dependable support with clear boundaries, respect for privacy, and a strong commitment to delivering services safely and professionally.
Policies & Procedures
Smyth Support is committed to safe, ethical, and high-quality service delivery across NDIS, Aged Care, and private support services.
To ensure transparency and accountability, our core organisational policies and procedures are publicly available below.
These documents outline how we protect participant rights, manage safety, maintain privacy, respond to incidents, and continuously improve our services. All policies are reviewed regularly to ensure alignment with current legislation, the NDIS Practice Standards, and Aged Care Quality Standards.
If you require an accessible version of any policy, or would like further information, please contact our office and we will be happy to assist.
Smyth Support encourages all participants, families, and stakeholders to review these policies to understand their rights, safety protections, and available feedback pathways.